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Privacy Policy

Effective date: August 8, 2025

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Delta HVAC LLC ("we", "us", or "our") operates the website for Delta HVAC LLC and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and protect it, with whom we share it, and your choices regarding your information when you visit our website or contact us for services. By using our website or submitting information to us, you agree to the practices described in this policy.

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1. Information We Collect

Information You Provide Directly

When you contact us, request service, request a quote, or otherwise submit information via our website forms, phone, email, or text, we may collect personal information including but not limited to:

  • Full name

  • Email address

  • Phone number (including SMS if you opt in)

  • Service address or billing address

  • Details about your HVAC equipment and requested services (system type, model, symptoms, preferred appointment times)

  • Payment or billing information (if provided; we do not store full card numbers on our site)

  • Any other information you choose to provide in message fields

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Operating system

  • Website pages you visit and time spent on pages

  • Referring/exit pages and URLs

  • Date/time stamps and clickstream data

  • Device identifiers and mobile network information (when applicable)

This information may be collected using cookies, web beacons, analytics tools, and similar tracking technologies.

Analytics and Tracking

We use analytics services to understand site traffic and performance (for example: pageviews, session duration, referral sources). These analytics tools may collect usage information and use cookies to identify unique visitors. We use aggregated, anonymized analytics data to improve our website and services.

2. How We Use Your Information

We use the personal and non-personal information we collect for purposes that include, but are not limited to:

  • Responding to inquiries, scheduling, and providing HVAC services, quotes, and estimates

  • Communicating with you about appointments, service updates, confirmations, and customer support

  • Processing payments and managing transactions (through secure third-party payment processors)

  • Sending service reminders, maintenance notices, and (with your consent) marketing communications about promotions or new services

  • Improving our website, services, and user experience through analytics and testing

  • Detecting, preventing, and responding to fraud, abuse, security risks, or technical issues

  • Complying with legal obligations and enforcing our terms and policies

3. Legal Basis for Processing (If You Are in the EEA)

If you are located in the European Economic Area (EEA), our legal bases for processing personal information include:

  • Performance of a contract with you (e.g., to provide HVAC services you requested)

  • Compliance with legal obligations

  • Legitimate interests (e.g., to improve services, provide customer support, and ensure network and information security)

  • Consent where required (for marketing or certain tracking technologies)

4. Cookies and Similar Technologies

We and our third-party partners use cookies, local storage, and similar technologies to:

  • Enable basic site functionality and navigation

  • Remember your preferences and form inputs

  • Provide analytics and measure website performance

  • Deliver targeted or relevant advertising (when applicable)

You can usually control cookies through your browser settings and opt out of some tracking through browser add-ons or privacy settings. Some features of the website may not function properly if cookies are disabled.

5. Third-Party Services and Sharing

We may share information with:

  • Service providers and contractors (e.g., payment processors, email/SMS providers, CRM and scheduling platforms, analytics providers, website hosting and maintenance vendors) who perform services on our behalf. These vendors are contractually bound to protect your data and only use it to provide services for us.

  • Legal and regulatory authorities where required by law, to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.

  • Third-parties if you consent to the sharing, or in connection with a merger, acquisition, or sale of assets (you will be notified and given options where required by law).

We do not sell personal information for money.

6. Marketing Communications & SMS

If you opt in to receive marketing communications (email or SMS), we may send you promotional messages about our services and offers. You can opt out at any time by using the unsubscribe link in emails or replying STOP to SMS messages. Even if you opt out of marketing, we may still send transactional messages related to service appointments or account matters.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Specific retention periods may vary depending on the type of data and applicable law. After the retention period ends, we securely delete or anonymize the data.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include secure servers, encryption where appropriate, access controls, and staff training.

No method of storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

General Rights (where applicable)

  • Access: Request a copy of personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of personal data where appropriate.

  • Restriction/Objection: Request restriction of processing or object to certain uses (e.g., direct marketing).

  • Data Portability: Request a machine-readable copy of data you provided to us.

Residents of California (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell (if any) about you.

  • Request deletion of personal information we have collected from you (subject to exceptions).

  • Opt-out of the “sale” of personal information (we do not sell personal information for money).
    To exercise these rights, contact us using the information in the “Contact Us” section below. We will verify your request and respond in accordance with applicable law.

Residents of the EEA (GDPR)

If you are in the EEA, you may have the rights listed under GDPR. To exercise your rights, contact us using the information below. We may ask for verification to process requests and will respond as required by applicable law.

How to Make Requests

To exercise any of these rights or to ask questions about your data, contact us at:

Email: deltaconditioning@gmail.com
Phone: 570-616-5428
Mail: Delta HVAC LLC, Waymart, PA (provide mailing address here if you wish)

Please include your name, contact information, and a clear description of the request. We will respond within applicable legal timeframes.

10. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected personal data from a child under 18, please contact us and we will take steps to delete it.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Effective Date” above and may provide additional notice (for example, by posting a banner on our site). Your continued use of the site after changes indicates your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Delta HVAC LLC
Email: deltaconditioning@gmail.com
Phone: 570-616-5428

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